Spa a La Mer

Refund & Cancellation Policy

Refund & Cancellation Policy

Effective Date: January 1, 2026

At Spa A La Mer, we are committed to providing an exceptional luxury travel and wellness experience. Because each retreat is carefully planned, limited to a small number of guests, and requires advance reservations for accommodations, transportation, activities, and other services, we have established the following Refund & Cancellation Policy.

By reserving a Spa A La Mer Luxury Lebanon Retreat, you acknowledge that you have read, understood, and agreed to the terms outlined below.

Payment Options

Guests may choose one of the following payment options when reserving their retreat:

Option 1 – Pay in Full

Pay the full retreat price at the time of booking.

Option 2 – Reserve with a Deposit

Secure your reservation by paying a 25% non-refundable deposit.

For an $8,000 USD retreat, the required reservation deposit is:

$2,000 USD

The remaining balance must be paid no later than 90 days before the retreat begins.

Option 3 – Monthly Payment Plan

Reserve your retreat with the required 25% deposit and pay the remaining balance through monthly installments.

The entire balance must be paid in full 90 days before your retreat departure date.

Reservations are confirmed only after the required deposit or full payment has been received.

Cancellation by the Guest

Because our retreats are intentionally limited to small groups and require advance financial commitments, the following cancellation terms apply.

Reservation Deposit

The 25% reservation deposit ($2,000 USD) is non-refundable.

However, if written notice of cancellation is received at least 120 days before the retreat begins, the deposit may be transferred one time toward another Spa A La Mer retreat scheduled within the following 12 months, subject to availability.

The deposit has no cash value and cannot be redeemed for cash.

Cancellations 90 Days or More Before Departure

If you have paid more than the required deposit and cancel 90 days or more before the retreat begins, any payments made beyond the non-refundable deposit will be refunded, less any non-recoverable expenses already paid on your behalf.

Cancellations Between 89 and 61 Days Before Departure

Fifty percent (50%) of the total retreat price is non-refundable.

Any eligible refund will be processed after deducting applicable non-refundable amounts.

Cancellations Within 60 Days of Departure

No refunds will be issued for cancellations made within 60 days of the retreat start date.

This includes cancellations due to personal reasons, changes in travel plans, illness, work obligations, missed flights, or other circumstances beyond Spa A La Mer’s control.

Failure to Make Final Payment

If the remaining balance has not been received by the final payment deadline, Spa A La Mer reserves the right to cancel the reservation.

Any amounts previously paid that are designated as non-refundable will remain non-refundable.

Reservation Transfers

If you are unable to attend your retreat, you may request to transfer your reservation to another guest.

Transfer requests must be submitted in writing and approved by Spa A La Mer.

The replacement guest must:

  • Complete all required registration information.
  • Accept all Spa A La Mer booking terms and conditions.
  • Meet all applicable travel requirements.

Spa A La Mer reserves the right to approve or decline any reservation transfer.

Gifted Retreats

A Spa A La Mer Luxury Lebanon Retreat may be gifted to another person.

To authorize the transfer, the original purchaser must provide written authorization (email is acceptable) confirming that the retreat has been gifted and identifying the recipient by full legal name.

Once approved, the new guest assumes all rights, responsibilities, and obligations associated with the reservation.

Spa A La Mer reserves the right to verify the identity of both parties before completing the transfer.

Retreat Extensions

Optional retreat extensions are available based on availability.

Additional nights are charged separately and are subject to the same cancellation policy as the original reservation.

Travel Insurance

We strongly recommend purchasing comprehensive travel insurance.

Travel insurance should include protection for:

  • Trip cancellation
  • Trip interruption
  • Medical emergencies
  • Emergency evacuation
  • Lost or delayed baggage
  • Travel delays
  • Other unforeseen circumstances

Spa A La Mer is not responsible for expenses resulting from canceled flights, travel delays, illness, weather conditions, political events, natural disasters, or any circumstances beyond our control.

Cancellation by Spa A La Mer

Although extremely rare, Spa A La Mer reserves the right to cancel or postpone a retreat due to circumstances beyond our control, including but not limited to:

  • Natural disasters
  • Political instability
  • Government travel restrictions
  • Severe weather
  • Safety concerns
  • Insufficient participant enrollment
  • Other unforeseen events

If Spa A La Mer cancels a retreat before departure, guests may choose one of the following options:

  • Transfer all payments made to another available retreat, or
  • Receive a full refund of all payments made directly to Spa A La Mer.

Spa A La Mer is not responsible for airline tickets, travel insurance, hotel reservations made independently, passport fees, visa expenses, or other third-party travel costs.

No-Show Policy

Guests who fail to arrive for the retreat or who leave the retreat early are not eligible for refunds, credits, or partial reimbursement.

Agreement

By completing your reservation, you acknowledge that you have read, understood, and accepted this Refund & Cancellation Policy.

If you have any questions regarding this policy before booking, please contact Spa A La Mer. We are always happy to assist you.